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My Carry Potty

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My Carry Potty | Help Centre

How do I cancel my order?

Can I amend my order?

What do I do if my order arrives damaged?

What do I do if I receive the wrong item in my order?

My order is missing an item, what should I do?

What is the estimated time for product availability and pre-orders?

Orders & Cancellations

What is your return policy?

How do I return my order?

How do I exchange my order?

Returns & Exchanges

Help, I can't open my potty!

Does the My Little Trainer Seat fit most standard toilet seats?

How do I clean My Carry Potty?

Can I take My Carry Potty on a plane?  ✈

I think my potty is leaking, how can I check this?

How to position your My Little Trainer Seat & Step Stool

E-Gift Card Information

How do I apply for a collaboration with your brand?

My Magic Stickers- Use & Care

How do I care for My Little Training Pants? ✨

What size of My Little Training Pants should I choose?

How do My Little Training Pants work? 💭

My Little Training Pants Information

Product Help & Care

Shipping & Delivery Information

Shipping & Delivery

Warranty & Product Guidance

How do I process a warranty/ defect claim with My Carry Potty?

TONIES emoji®

TONIES® Toniebox Starter Set

Everything you need to know about ordering and cancelling.

Quick and easy steps to return or swap your order.

Tips and advice for using and caring for your products.

Get the latest on delivery times and shipping updates.

Product guarantees and expert guidance when you need it.

TONIES emoji®. Join siblings Lily and Leo as they take their first steps towards saying goodbye to nappies!. Help I am having an issue with my TONIES emoji®:. No worries — we're here to help!. If you're experiencing an issue with your TONIES emoji®,

TONIES emoji&#xAE;&#xA0;Join siblings Lily and Leo as they take their first steps towards saying goodbye to nappies!&#xA0;Help I am having an issue with my TONIES emoji&#xAE;:No worries &#x2014; we&apos;re here to help!If you&apos;re experiencing an issue with your TONIES emoji&#xAE;, please visit the following support page: <a href="https://support.tonies.com/hc/en-us/sections/29036358700434-Getting-Started" id="isPasted">Getting Started &#x2013; tonies&#xAE; Support</a>. There you&apos;ll find a variety of helpful FAQs designed to guide you through common issues.Still need assistance? If you can&#x2019;t find the answer you&apos;re looking for, start a live chat with one of our friendly TONIES&#xAE; team members. They&#x2019;ll do their best to help resolve the issue as quickly as possible. If they&#x2019;re unable to resolve it, don&#x2019;t worry &#x2014; we&#x2019;ve got more steps to support you.&#xA0;Warranty and product guidance for TONIES emoji&#xAE; :If you&apos;re still having trouble after trying the steps above, you&#x2019;re covered by a 2-year warranty for your TONIES emoji&#xAE;.When submitting a warranty claim, please include the following information:<ul type="disc"><li>Claim ID / Support Team Contact Name</li><li>Date Reported</li><li>Customer Name</li><li>Product Code &amp; Description</li><li>Quantity</li><li>Reason for Claim</li></ul>Send all of this to our Customer Service team at: customerservices@mycarrypotty.co.ukOnce we receive your claim, we&#x2019;ll review it promptly to ensure a smooth resolution &#x2014; for you and your little one.

TONIES® Toniebox Starter Set. It is designed for little hands and big imaginations. It’s robust, squishy and totally tumble-proof. Help I am having an issue with my Toniebox:. No need to worry — we're here to help!. If you're experiencing a problem w

TONIES&#xAE; Toniebox Starter SetIt is designed for little hands and big imaginations. It&#x2019;s robust, squishy and totally tumble-proof.&#xA0;Help I am having an issue with my Toniebox:No need to worry &#x2014; we&apos;re here to help!If you&apos;re experiencing a problem with your Toniebox, the best place to start is our (website link). There, you&#x2019;ll find a wide range of FAQs designed to help you quickly troubleshoot and resolve common issues.If you&#x2019;re unable to find the answer you need, please start a live chat with a member of the TONIES&#xAE; team. They&#x2019;ll do their best to resolve the issue with you as quickly as possible. If it can&#x2019;t be resolved through support, we&#x2019;ll guide you through the next steps. &#xA0;Warranty and product guidance for Toniebox&#xA0;Starter Set :If your issue continues after contacting our support team, don&#x2019;t worry &#x2014; your TONIES&#xAE; Toniebox Starter Set is covered by a 2-year warranty.To make a warranty claim, please have the following information ready:<ul type="disc"><li>Claim ID or the name of the Support Team member you spoke with</li><li>Date the issue was reported</li><li>Your name</li><li>Product code and description</li><li>Quantity</li><li>Reason for the claim</li></ul>Please email this information to our customer service team at: customerservices@mycarrypotty.co.ukOnce we receive your claim, we&#x2019;ll review it as quickly as possible to get everything sorted for you and your little one.&#xA0;

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