How do I exchange my order?Updated 3 months ago

Before returning your order for exchange please kindly refer to our Return Policy by clicking here to ensure it meets our return conditions.

We will gladly exchange your order if you decide you would prefer an alternative size or colour.

To return your order to exchange, please ensure it's packaged carefully for sending back to us as we are not responsible for the item whilst it's in transit to our warehouse. 

We strongly advise to retain a proof of postage from the courier you select to send the return back to allowing for peace of mind on both ends. 

We regret that postage, packing and insurance are direct costs and cannot be refunded by us however if exchanging, we will ship out your new order free of charge.

Please include your order number, full name and exchange reason and new design preference and send your return to the below address:

My Carry Potty Returns

ORIENTAL GLOBAL LOGISTICS  

Unit B  

Crosspoint Distribution Park 

Swallowfield Way 

Hayes 

UB3 1DQ

United Kingdom

If your order has arrived damaged please click here to get in touch with us to resolve this.