What is your return policy?Updated 4 months ago

We trust you will be delighted with your purchase from My Carry Potty but if our products aren't suitable or you simply need to send back then please take a look at our returns policy below.

At My Carry Potty you can return an item within 14 days from the date of delivery

 ( Excluding My Little Training Pants, please refer to further information below).

All items being returned must be unused, in original condition and with their complete packaging/ tags intact. Any products which are returned incomplete, damaged, worn, or soiled, will not be returned and sent back to you. 

My Little Training Pants Return Policy:

My Little Training Pants cannot be returned (unless faulty) due to hygiene reasons. Sizing information and measurement chart is provided at the point of sale. 

Your child’s body measurements should be used for ordering My Little Training Pants, NOT their age. Please refer to our size guide on the product page. 

We will be happy to assist with any sizing questions prior to purchase. 

Please contact [email protected] or call +44 (0)1202 763711. 

The washing instructions on My Little Training Pants state the maximum laundering conditions to maximise the life of your pants. 

My Little Swim Suit Return Policy:

• We cannot accept any returns if the product has been worn and used with tags removed.
• The My Little Swimsuit must be returned in it’s original complete packaging with tags still intact and as new.
• Sizing information and measurement chart is provided at the point of sale. Your child’s body measurements should be used for ordering My Little Swim Suit NOT their age. Please refer to our size guide on the product page. We will be happy to assist with any sizing questions prior to purchase. 

 If we discover the returned product does not meet these conditions upon inspection, we reserve the right to refuse a refund on the item. Please note that this does not affect your statutory rights.