What do I do if I receive the wrong item in my order?Updated 3 months ago

We're sorry if you have received an item different to the one you ordered, whether it's product or size. 

To help us address this and check further please provide the following details:

◾ Check your order has not been tampered or damaged 

◾ Send us a photo of the item you have received and the packaging label 

Once we have verified the mistake, we will help by actioning the below:

✅ Sending a replacement to you of the correct item 

✅ Help in arranging a return of the incorrect item

Please be assured the return back to us will be provided for with a pre-paid label and we will happily dispatch the correct item at no extra charge.

At My Carry Potty, we strive to diligently to ensure our orders are packed correctly and carefully to help prevent such occurrences.

We highly appreciate your patience as we work to resolve this issue for you promptly.